Operational & industrial excellence

Operations Leadership & Industrial Transformation

• Operations structuring, performance steering and field execution during growth, transformation or optimization phases.
• Operational leadership, fractional and interim management, and team support to install clarity, rhythm and control.
• Alignment of priorities, responsibilities, routines, KPIs and decisions from board to field.
• Industrial steering across production, methods, capacity, sites and operational performance.
• Leadership support on operational trade-offs, governance, risks and sensitive situations.

Supply Chain, Transport & International Execution

• End-to-end flow control from demand to delivery, across planning, suppliers, production, logistics and customer commitments.
• Sourcing, supplier qualification and purchasing negotiation to secure cost, lead times, quality and supply continuity.
• S&OP, demand planning, supply planning and scheduling to align demand, capacity, production, inventory and commercial priorities.
• Transport, customs, export control, incoterms and documentation expertise to secure shipments and reduce bottlenecks.
• Hands-on support to Supply Chain teams to manage urgencies, planning gaps, supplier delays and operational risks.

Sales Performance & Customer Service

• Sales forecasting, customer need qualification, commercial prioritization & reliable data sharing with operations.
• Quote-to-Cash: Sales administration, order processing, confirmations, backorders & delivery coordination.
• Customer Service execution: Requests, claims, returns, urgencies, escalations & customer communication.
• Sales operations steering: Lead times, commitments, proactive information, service quality & satisfaction.
• Back-office team support to strengthen accuracy, responsiveness, autonomy & reliability in daily operations.

ERP, IT Systems, Software & AI

• Official Odoo Partner & Integrator: business analysis, configuration, custom developments and team support.
• ERP workflows and data structuring to improve supply chain, logistics, production, transport and customer service reliability.
• Software & AI integration, application architecture and system connectivity to secure flows across key business functions.
• Process automation, interfaces, steering tools and reporting solutions to strengthen operational control and efficiency.
• IT support, system administration, security and access management to keep software environments reliable and controlled.